chainb Terms of Use

Thank you for visiting (“Chainb” or “We). This agreement is between you and the service operator, chainb. By signing up to use an account through or by using any of the Services or any associated websites or mobile applications(collectively the “Site”), You (“User” and “your”) acknowledge that you have read, understand and accept to all the terms and conditions in the Agreement, as well as Privacy Policy and Terms of Use and the User Guide.

chainb reserves the right to modify or change the terms and conditions in the agreement at any time and its sole discretion, including but not limited to any policy or guidelines of the Site. We will provide the modified terms to the Site and place the last revision date at the top of the Terms. Any and all modifications or changes to the Terms of Use will be effective immediately upon being announced on the website or released to users. We encourage You to frequently review the Terms to ensure that You understand the terms and conditions that apply to your access to, and use of, the Services. If you disagree to the User Agreement and all of its terms and conditions (as amended from time to time), You must stop the usage of chainb and any of its Services.

chainb provides an online service (the "Platform") that allows Users to exchange among themselves different blockchain tokens, which are data that typically represents the transaction, access, or other participation rights on corresponding blockchain networks (collectively, “Tokens”). chainb may make available to Users other ancillary services to facilitate the exchange of tokens like lending, limit orders, and stop orders.
1. Purpose
For purpose of this Agreement, “ Applicable Law” means, with respect to any person, any transnational, domestic or foreign federal, state or local law (statutory, common or otherwise), constitution, treaty, convention, ordinance, code, rule, regulation, order, injunction, judgment, decree, ruling or other similar requirement enacted, adopted, promulgated or applied by any nation or government or any province or state or any other political subdivision thereof, or any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality or any political subdivision thereof, any court, tribunal or arbitrator, and any self-regulatory organization (the “ Governmental Authority”) that is binding upon or applicable to such person, as amended unless expressly specified otherwise. Agreement conditions
2. Eligibility & Prohibition Using Our Services
In order to access or use the Services, You represent and warrant that You are at least 18 years old and have not previously been suspended or removed from the Site or Services. You also represent and warrant that You are not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List, nor restricted or prohibited from engaging in any type of trading by the European Union, Hong Kong Monetary Authority, Hong Kong Customs and Excise Department, Office of Foreign Asset Control as well as other administrative law enforcement agencies. Also, we may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Services from Restricted Locations, which at this time include Hong Kong, Cuba, Iran, North Korea, Crimea, Sudan, Malaysia, Syria, USA [including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas)], Bangladesh, Bolivia, Ecuador, and Kyrgyzstan. The content of the Terms shall not be excluded from the laws of the country or region under which the User belongs. As a result, if You do not meet these eligibility requirements, do not use our Services.

You represent and warrant that you will not be using this site for any illegal activity, including but not limited to illegal gambling, money laundering, fraud, blackmail, extortion, ransoming data or the financing of terrorism, or other violent activities.

Notwithstanding the foregoing, chainb may not make the Services, in whole or in part, available in every market, either in its sole discretion or due to legal or regulatory requirements, depending on the User’s location.
3. Account
To use the Services, you must create an account with chainb (an "Account"). You agree to provide accurate, current and complete information when creating the Account; maintain and promptly update your Account information to keep it accurate, complete, and current; maintain the security and confidentiality of your login credentials and restrict access to your Account and your computer, tablet, or mobile device; promptly notify chainb if you discover or otherwise suspect any security breaches related to the Site or your Account; and take responsibility for all activities that occur under your Account and accept all risks of unauthorized access.

You must provide chainb with a valid email address to create an Account. You agree to keep your email address on file with us updated. You may withdraw your consent to receive emails by sending a withdrawal notice to chainb, understanding that chainb may suspend or terminate your ability to use the Services. You understand and agree that if chainb sends you an electronic communication but you do not receive it because your email address on file is incorrect or out of date, or because our email is blocked by your service provider or intercepted by your spam filter, or you are otherwise unable to receive electronic communications, chainb will be deemed to have provided the communication to you regardless.

a. Nature of the Account. The Account is not a bank account and the Digital Assets or currency held in the Account are not deposits or other financial products. No interest will be paid on any funds or Digital Assets under your Account, and all Digital Assets, including such crypto currency or Bitcoin, that are directly held by us are not insured by chainb or any Governmental Authority.

b. Password; Security. You shall choose a password when registering with the Platform and is responsible for maintaining the confidentiality of your password and Account. You agree not to give your Account password to anyone whom you do not intend to authorize to use the Account. You are fully responsible for all activities that occur using your password or Account and we will not be liable for any loss that you may incur as a result of someone else using your password or Account, either with or without your knowledge. You shall notify us immediately of any unauthorized use of your password or Account or any other breach of security. You may not transfer, lease or assign to any third party access or control of your Account and may not use anyone else’s password at any time. We will never ask you, for any reason, whether by email, regular mail or telephone, to disclose your Account password. Password inquiries will only be conducted online and only after you have signed onto the Platform. We will never send you embedded links in an email requesting that you sign onto the Platform by clicking such a link. If you receive an embedded link by email, claiming to be from us or the Platform, you shall not open or click on the link. The email is not from us and is likely fraudulent.

c. Authorized Person.   You will allow access to the Platform only by persons that are authorized by you to give Orders and/or obtain Market Data through the Platform (each, an “Authorized Person”). You shall assume full responsibility for all Orders or other use of the Platform by your Authorized Persons. You shall ensure that your personnel and agents abide by and comply with Applicable Law. chainb shall not be liable to you as a result of any action taken or declined by us or our agents in good faith to comply with Applicable Law, and our or their failure to so comply shall neither constitute a breach of this Agreement nor relieve you of any of your obligations under this Agreement.

d. Control Access by Authorized Persons.   Upon your reasonable request, we will establish, modify or cancel user identifiers, passwords and security codes that control access by you and your Authorized Persons to the Platform. You understand and agree that you are responsible for the confidentiality and use of the identifiers, passwords and security codes of your Authorized Persons. You will take appropriate steps to maintain, and to ensure that your Authorized Persons and employees maintain, the confidentiality of your authorized identifiers, passwords and security codes. You agree to report immediately to us any loss or theft of your identifiers, passwords and security codes, or any unauthorized access to your Account. You will be bound by all Orders placed through the Platform that are accompanied by a valid user identification assigned to you and an authorized password and security code. We shall have no duty to verify whether any such Order has been authorized by you, whether sent by an Authorized Person or otherwise, and it will be deemed for purposes of this Agreement that any such Order has been given by an Authorized Person.

e. Funding the Account.   You may fund the Account by transferring Digital Assets from your accounts with third parties into the Account. No fees are charged by the Platform for funding the Account; however, third parties, such as your bank, may charge transaction and other fees. The Digital Assets will be transferred to the Platform’s address for omnibus user account. The Platform will then credit your Account with such amount of Digital Assets on the Platform’s ledger.

f. Withdrawal of Digital Assets.  You may withdraw all or some of the Digital Assets under your name recorded on the Platform’s ledger. There is no minimum amount of Digital Assets required to maintain your status as a User. Digital assets will be transferred from the omnibus user account held by the Platform to the specific Bitcoin or other Digital Assets address provided by you. Withdrawals may take up to three (3) days to complete, provided that larger withdrawals may take up to thirty (30) days to complete and that any withdrawal may be delayed as necessary to comply with Applicable Law and/or the Platform’s user identification policy and Anti-Money Laundering Policy.

g. Statement; Transaction History.   A statement of your Digital Assets balance and the status of the Account is available to you in electronic format for viewing anytime (subject to down times) at the Site. You may review online all transactions, including pending Orders, deposits and withdrawals, that have taken place in the previous one year. You also have the right to receive a receipt, trade ticket or other evidence of a transaction. Nothing in the transaction history should be treated as a valuation. You acknowledge that errors may sometimes occur and such errors do not impact the actual means and results of a given transaction. Any transaction listed in the statement or other communication including, but not limited to, receipts sent to your email address on record shall be deemed and treated as authorized and correct, approved, and confirmed by you unless we receive a written notice from you to the contrary within three calendar days from the date the communication was sent.

i. Account Communication.   You understand and agree that all communication with you will be via email. We will use the email address on record for your Account as the primary means of communicating with you. To ensure that you receive all of the communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any communication to the email address on record is considered valid. If any email communication is returned as undeliverable, we retain the right to block your access to the Platform or Services until you provide and confirm a new and valid email address.
4. Account: Third Party Transfers
chainb does not allow Users to exchange Tokens for money; Users can only exchange Tokens for other Tokens. In order to fund your Account and begin trading, you will need to first procure Tokens. Once procured, you must send Tokens to the address provided by chainb and wait for the balance to appear in your Account. It is your responsibility to ensure you send Tokens to the correct address provided for that particular Token, else your funds may never be recovered. chainb makes no representations or warranties regarding the amount of time that may be required to complete transfer of your Tokens from a third party wallet or other source and have such Tokens become available in your Account.

When you elect to transfer Tokens from your Account to a third party wallet or other location, it is always possible the party administering the new location may reject your transfer or that the transfer may fail due to technical or other issues affecting our platform. You agree that you shall not hold chainb liable for any damages arising from a rejected transfer.

chainb reserves the right to limit the number of Accounts that any User or such User’s affiliates can open or hold.
5. Market Data
a.Internal Use.   Market Data posted on the Platform is provided to you for your internal use only. You agree that you will not recirculate, republish or otherwise provide Market Data or access to the Platform to or through any third party without our prior written consent.

b. No Recommendation or Solicitation by chainb.   You acknowledge that neither chainb nor the Platform is your investment adviser or fiduciary. You further acknowledge that none of the Market Data we provide or made available on the Platform constitutes our recommendation or solicitation that you enter into any particular transaction or that any particular transaction is suitable or appropriate for you.

c.  Reliance on Market Data.   You acknowledge that we have no duty or obligation to verify, correct, complete or update any Market Data displayed on the Platform. Market Data, including without limitation, price quotations, news and research, may be prepared by information providers that are independent of us. We do not warrant that Market Data will be accurate, complete or refreshed in a timely manner. You should conduct further research and analysis or consult an investment advisor before making investment decisions. Any use of or reliance on Market Data by you is at your own risk. We are not obligated to inform you of technical difficulties experienced by us concerning access to the Platform.
6. Confidentiality of the Transmission of Information Over The Internet
The transmission of data or information (including communications by e-mail) over the Internet or other publicly accessible networks may not always be secure and is subject to possible loss, interception, or alteration while in transit. Accordingly, chainb does not assume any liability, without limitation, for any loss or damage you may experience or costs you may incur as a result of any transmissions over the Internet or other publicly accessible networks, including but not limited to transmissions involving the Platform or e-mail with chainb containing your personal information. While chainb e will take commercially reasonable efforts to safeguard the privacy of the information you provide to chainb and will treat such information in accordance with chainb 's Privacy Policy, in no event will the information you provide to chainb be deemed to be confidential, create any fiduciary obligations for chainb, or result in any liability for chainb in the event that such information is negligently released by chainb or accessed by third parties without chainb 's consent.
7.Risk Disclosure Statement
chainb provides an execution-only service and does not advise on the merits of any particular transactions or their tax consequences. As a general matter, You should be aware of the following prior to utilizing our Services.

Trading Tokens can be extremely risky. Each particular Token has a unique feature set that makes it more or less likely to fluctuate in value. In addition, factors beyond Chainb’s control may affect market liquidity for a particular Token, such as regulatory activity, market manipulation, or unexplainable price volatility. Blockchain networks may go offline as a result of bugs, hard forks, or a number of other unforeseeable reasons. chainb does not assume the risk of losses due to trading or due to factors beyond its control regarding the viability of specific blockchain networks. As a general matter, we advise Users with limited trading experience and low-risk tolerance not to engage in active trading. Speculating on the value of Tokens is high risk and Users should never trade more than they can afford to lose.

Understanding Tokens requires advanced technical knowledge. Tokens are often described in exceedingly technical language that requires a comprehensive understanding of applied cryptography and computer science in order to appreciate inherent risks. Listing of a Token on chainb does not indicate approval or disapproval of the underlying technology regarding any Token, and should not be used as a substitute for your own understanding of the risks specific to each Token. We give you no warranty as to the suitability of the Tokens traded under these Terms and assume no fiduciary duty in our relations with you.

You accept the risk of trading Tokens. In entering into any transaction on the Platform, you represent that you have been, are, and will be solely responsible for making your own independent appraisal and investigations into the risks of the transaction and the underlying Tokens. You represent that you have sufficient knowledge, market sophistication, professional advice and experience to make your own evaluation of the merits and risks of any transaction or any underlying Token.

You are responsible for complying with applicable law. You agree that chainb is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.

You are aware of and accept the risk of operational challenges. chainb may experience sophisticated cyber attacks, unexpected surges in activity, or other operational or technical difficulties that may cause interruptions in the Service. You understand that the Service may experience operational issues that lead to delays on our platform. You agree to accept the risk of transaction failure resulting from unanticipated or heightened technical difficulties, including those resulting from sophisticated attacks. You agree not to hold chainb accountable for any related losses.

chainb does not advise on trading risk. If at any point chainb or its representatives do provide trading recommendations, market commentary, or any other information, the act of doing so is incidental to your relationship with us and imposes no obligation of truth or due diligence on behalf of chainb or its representatives.

chainb is a regulated entity and must comply with applicable law. Applicable law, regulation, and executive orders may require chainb to, upon request by government agencies, freeze withdrawals or trading (or both), or provide information regarding your account. Further, our recordkeeping and customer verification procedures are subject to change at any time as required by law or industry practices. We must comply with the law and you accept any inconveniences to you or other consequences resulting from our compliance.

Users accept all consequences of sending Tokens to an address of our platform. Token transactions may not be reversible. Once you send Tokens to an address, you accept the risk that you may lose access to your Tokens indefinitely. For example, an address may have been entered incorrectly and the true owner of the address may never be discovered, or an address may belong to an entity that will not return your Tokens, or an address belongs to an entity that may return your Tokens but first requires action on your part, such as verification of your identity.
8.Trading Rules
8.1.   Transaction Among Users.   The Platform is a marketplace that allows you to place Orders and facilitates the settlement of the purchase or sale of Digital Assets with other Users. The Platform simply matches purchase and sale Orders put forth by Users and assists Users with carrying out their intent as expressed via the Orders. Except as expressly specified otherwise in this Agreement, neither chainb nor the Platform is acting as a principle in or other participate in those transactions. Neither chainb nor the Platform is responsible for any disputes among or between Users regarding any transaction.

8.2      Automatic Matching of Orders.   Matching Orders are automatically paired by the Platform through its proprietary software and models, and the Platform will notify the respective Users that the Order has been executed. Once a match is made, the Order is executed and cleared instantaneously. YOU SHOULD ONLY PLACE AN ORDER IF YOU FULLY INTEND TO COMPLETE THE TRANSACTION. You have the right to stop payment of a preauthorized Order by initiating procedures through your Account to effectuate closure of such open Order.

8.3       Limit on Amount of Digital Assets to be Sold.   You may only sell such amount of Digital Assets as does not exceed the total amount of Digital Assets held in your Account and recorded in the Platform ledger, plus the applicable Transaction Fee (as defined below). Any attempt by you to sell more Digital Assets than the Platform records show exists in your Account after deduction of the applicable Transaction Fee will result in an unsuccessful trade and may be grounds for termination of the Account.

8.4       Cancellation or Modification of an Order.   You acknowledge that you may not be possible in all circumstances to cancel or modify an Order, even before the Order is matched or executed. If you submit an Order through the Platform and wish to modify or cancel it, we may, so far as is reasonably practicable, provide assistance to you to do so. However, we accept no responsibility for ensuring that such Order is modified or canceled and you understand and agree that, if the Order cannot be canceled or modified, you are bound by any execution of the original Order. You further acknowledge that attempts to modify or cancel and replace an Order may result in over-execution or the execution of duplicate Orders, and you shall be responsible for all such executions.

8.5       Monitoring and Confirmation of Open Orders.   You shall be deemed to have given Orders through the Platform when we acknowledge such Orders through the Platform or by such other means as we may determine (whether or not you actually receive or become aware of such acknowledgment). You understand that the Platform provides the ability to show the real-time status of all of your open Orders and pending instructions. You further understand that it is your responsibility to monitor your open Orders and pending instructions in real-time until the Platform acknowledges the full execution, cancellation or rejection of the Orders or instructions and that we assume no responsibility or liability if you fail to do so. In the event that you fail to immediately notify us of any error in the real-time acknowledgment of the status of any of your open Orders or pending instructions, including the Platform’s failure to promptly acknowledge the receipt of an Order after you transmit such Order, we reserve the right to exercise in good faith discretion to require you to accept the trade or to remove the trade from your Account at your sole benefit or loss. We may, in some cases, and at our sole discretion, require secondary electronic, verbal, written or other confirmation before acting if your Account activity is outside of its normal range of activities.

8.6       Orders Subject to Trading Limits.   Your Orders shall be subject to trading limits that we may establish, revise and communicate to you from time to time.

8.7       No Reversal of Trades. Subject to Section 8.10, once an Order has been executed and the appropriate Digital Assets have been credited into and debited from your Account, the transaction may not be reversible.

8.8       Price of the Digital Assets.   You acknowledge that, due to technical and other restrictions, the price of Digital Assets displayed on the Site may be delayed and therefore not reflect the current, live market value of such digital asset. Nonetheless, you agree that the prices displayed on the Site control the value of your Account and your use of the Platform and Services.

8.9       No Best Price Guarantee.   You acknowledge and agree that the Platform cannot and does not warrant or guarantee that any Order placed through the Platform will be executed at the best posted price. Among other things, the Platform may not have current access to all the markets on which a particular Digital Asset trades; other orders may trade ahead of your Order and exhaust available bids and offers at a posted price; other platforms or market makers may fail to honor their posted prices; other platforms may reroute user orders out of automated execution systems for manual handling; or rules, policies, procedures or decisions or system delays or failures may prevent your Order from being executed, may cause a delay in the execution of your Order or may cause your Order not to be executed at the best price.

8.10     Cancellation of Trades.   Absent mutual consent of parties involved, we reserve the right to cancel or nullify trades in the event that:
· The trade resulted from an identifiable interruption or malfunction of execution or communication system that caused a quote or order to trade in excess of its disseminated size or quote;
· The trade resulted from an erroneous quote on the Platform that has a width of at least three times greater than the average quote width for such underlying Digital Assets during the time period encompassing five minutes before and after the dissemination of such quote;
·  The trade occurred at a price caused by any of the above, 10% above or below fair market value or deemed clearly erroneous; and
·  The trade was executed by any Account that has been hacked by unauthorized users and we determine in good faith that cancellation of the trades shall be in the best interest of Users or the Platform.
9.User Conduct And Obligations
In connection with your use of the Services, you will not: Violate or assist any party in violating any law, statute, ordinance, regulation or any rule of any self-regulatory or similar organization of which you are or are required to be a member through your use of the Services;

Provide false, inaccurate, incomplete or misleading information;

Infringe upon Chainb’s or any third party’s copyright, patent, trademark, or intellectual property rights;

Distribute unsolicited or unauthorized advertising or promotional material, any junk mail, spam, or chain letters;

Use a web crawler or similar technique to access our Services or to extract data,

Reverse engineer or disassemble any aspect of the Site or Services in an effort to access any source code, underlying ideas and concepts, and algorithms;

Take any action that imposes an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information;

Transmit or upload any material to the Site that contains viruses, Trojan horses, worms, or any other harmful or deleterious programs;

Otherwise attempt to gain unauthorized access to the Site, other chainb Accounts, computer systems or networks connected to the Site, through password mining or any other means; or

Transfer any rights or obligations granted to you under these Terms.
10.No Transferability
While the Account and the Services provided to a User are not transferable under any circumstance and shall be used only by the User, chainb shall have the right to transfer, assignor sell all the rights, benefits, or obligations to any person and these Terms shall continue to be in force and effect for the benefit of the successors and assigns of chainb or its lenders, if any.
11. Permanent Withdrawal Of Service
chainb may (a) suspend or terminate your access to the Services, and (b) deactivate or cancel your Account as required by a valid subpoena or court order, or if chainb suspects you or others of using your Account in furtherance of illegal activity. You will be permitted to transfer Tokens associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order. If any transaction is in a pending state at the time your Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your Account if chainb believes in its sole discretion that such cancellation is being performed in an effort to evade an investigation or avoid paying any amounts otherwise due to chainb. Upon cancellation of your Account, you authorize chainb to cancel or suspend pending transactions and, after providing electronic notice to you, return the Tokens associated with such transactions to the wallet address you provide to chainb. In the event that you or chainb terminates this agreement or your access to the Services, or deactivates or cancels your Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or Account errors, chainb may temporarily suspend access to your Account until the problem is resolved.
12.Ownership of Tokens
You hereby certify to us that any Tokens used by you in connection with the Platform are either owned by you or that you are validly authorized to carry out transactions using such Tokens, and that all transactions initiated with your Account are for your own Account and not on behalf of any other person or entity.
You agree to indemnify and hold harmless chainb, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the chainb Service.
14. Disclaimer Of Warranties
chainb does not guarantee that the service will not be interrupted, the timeliness and the security of service are not guaranteed. chainb does not bear the responsibility caused by chainb network.

chainb does not guarantee that the information and services on the website platform can fully meet the needs of users. chainb assumes no liability for errors, insult, defamation, omission, obscenity, pornography, or blasphemy that may occur during the acceptance of the chainb service.

chainb is not responsible for the preservation, modification, deletion or storage of information posted by the user and holds no responsibility for typographical errors, negligence, etc. caused by chainb unintentionally.

chainb reserves the right to remove all information on the Site that does not comply with the law or agreement, and reserves the right not to notify the user.

User comments posted by all users of chainb represent the user's personal opinion only and does not imply that the site agrees with its view or confirms its description. This site does not assume any liability arising from user comments.

chainb will send a formal announcement, station letter, e-mail, customer service phone, SMS or regular mail delivery to users. chainb is not liable for any activities or information such as winning, offers and other non- chainb formal channels.

chainb reserves the right to decide the termination of the free promotion period according to the market conditions, such as prepaid, cash withdrawal and transaction fees.

chainb will not act as a broker, broker, agent or advisor of any transaction for which you use the Service, and owes you no fiduciary duty.

Any dispute arising out of or in connection with this User Agreement or Related Third Parties (including its Exhibits and all documents incorporated hereto by reference), including any question regarding its existence, validity or termination, shall be referred to and finally resolved by administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules"), for the time being in force, which rules are deemed to be incorporated by reference in this clause.. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators, with the User appointing one of the arbitrators and the Company another. The two selected arbitrators will together decide the third arbitrator. The language to be used in the arbitral proceedings shall be English. The award rendered by the arbitrator shall be final and binding upon the parties.
If any provision of this Agreement is deemed to be unlawful, invalid or unenforceable for any reason, such provision shall be deemed to be divisible and shall not affect the legal effect of any other provision.
17.Governing Language and Translations
You agree that these Terms, Chainb’ s Privacy Policy, and other notices posted through the Services have been drafted in English. Although translations in other languages of any of the foregoing documents may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of the foregoing documents and any other translations thereto, the English language version of such documents shall govern.
18. Complaints
If you have any complaints, feedback or questions, kindly contact us at [email protected] and we will in our best efforts try to resolve it for you.